Discrimination is Against the Law


Complex Clinical Management d/b/a Your Home Advantage (YHA) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Complex Clinical Management d/b/a Your Home Advantage does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 

YHA provides:
• Free auxiliary aids and services, such as qualified sign language interpreters, video remote interpretation, and written information in other formats to people with disabilities when such auxiliary aids and services are necessary to ensure an equal opportunity to participate.
• Free language services to people whose primary language is not English when those services are necessary to provide meaningful access, such as translated documents or oral interpretation.

 

If you need these services, call 866-978-9356, the number on your ID card or send an email to accessibility@humana.com, or if you use a TTY, call 711.

 

If you believe that YHA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

 

Discrimination Grievances
P.O. Box 14618 Lexington,
KY 40512 – 4618.

 

If you need help filing a grievance, call 866-978-9356, the number on your ID card or if you use a TTY, call 711.

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

 

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html